Frequently asked questions
How Do I Place An Order?
You can place an order online through our Shop and you are able to pay by credit or debit card. If you wish to pay by bank transfer, please contact us directly to place your order by telephone or email.
How Much Do I Need To Order?
There is no minimum quantity on orders made through the website. Any bespoke orders however, will be subject to a minimum order quantity and this will vary depending on the product.
Do You Deliver Overseas?
Yes. Customers from abroad can order through our website to a UK mainland address. Customers wishing to have their order delivered to an address other than UK mainland will need to contact us directly by telephone or email for a price on worldwide shipping.
How Can I Pay?
We accept credit or debit card payments online. If you are ordering directly by telephone or email we will accept payment by bank transfer at the time or order.
Can I Get Better Prices For Larger Quantities?
Yes. Packaging is a quantity sensitive product. Please contact us directly for competitive prices on larger orders.
Can I Order Bespoke Products?
Yes. Please see the Bespoke Orders section for more information on what we can offer or contact us by telephone or by email today to discuss all your bespoke packaging requirements.
Can I Return Items?
If you have a problem with your order please see our returns section. You can contact our customer service team by telephone or email within 48 hours of receiving your order.
What To Do If My Question Is Not Answered Above?
If you have any other questions, please contact our friendly customer service team, who are happy to help, by emailing: firstname.lastname@example.org or by telephoning 01303 237 452.